Welcome to Deductive Lab, your partner for deductive troubleshooting skill training and automation.

We believe in the importance of decisiveness and logical thinking especially in highly critical situations. We develop customize technical learning sessions and automated solutions to equip BPO, IT, and OEM professionals and businesses in the fields of deductive troubleshooting skill and process.

WHAT IS TECHNICAL DEDUCTION?

Deduction is the use of logical reasoning to prove and disprove facts to reach a logically clear conclusion.

 

Applied in the IT problem solving world, deductive skill is the use of logical reasoning by methodically proving or disproving technical facts to identify problem fault.

 

Developing this deductive skill and automating deductive problem solving process is what Deductive Lab is all about.

Learn more about deductive troubleshooting methods : Service Desk Manual

BENEFITS FOR DEVELOPING AND AUTOMATING THIS SKILL:

  • Standardized troubleshooting skill

  • Methodical and predictable problem identification process

  • Technical expertise becomes tangible and transferable  

  • Quantifiable problem solving efficiency