Be among the first 50 enrollees and get 50% off your first purchase! Use the code: First-ITSM

Learn to Screen, Document, and Standardize IT Troubleshooting Skills

Transform Your IT Team’s Troubleshooting from Inconsistent to Reliable –Build a Standardized Approach to Problem-Solving.

Introducing New Courses

with Comprehensive Approach to

#LearningTroubleshooting

Deliver Consistent IT Support Performance

Empower your team to troubleshoot with confidence by implementing standardized methods and logical frameworks. Achieve consistent results and minimize downtime across your IT operations.

Immersive Learning
Experience

Engage in hands-on training designed to simulate real-world IT scenarios. Develop critical thinking and problem-solving skills through practical exercises and interactive modules.

Recognize and Cultivate Expertise

Learn how to identify top troubleshooting talent and nurture your team’s skills. Build a high-performing team equipped to tackle complex IT challenges with ease.

Expert-Led Instruction

Gain insights from seasoned professional with decades of IT troubleshooting experience. Learn proven strategies and frameworks that deliver measurable results.

Learn Anytime
and Anywhere

Access course materials on-demand, from any device. Learn at your own pace and revisit lessons to ensure mastery of troubleshooting concepts.

Train and Empower Your Team

Implement customized training solutions to standardize troubleshooting methods across your team. Build a culture of continuous improvement and reliable performance.

Meet your coach, Noel

With over 30 years of experience managing technical resources in enterprise and SMB environments, I’ve trained 42,000 IT professionals worldwide and worked with industry giants like UPS, Bank of America, and Hoffman-La Roche.

My mission is to equip IT managers with actionable tools and strategies to standardize and scale troubleshooting skills within their teams, ensuring consistent performance and reduced dependency on individual personnel.

ARTIFICIAL INTELLIGENCE READY

AI-Driven Tools for Smarter Hiring and Training

Revolutionize your hiring process with AI-powered tools that screen and assess candidates for critical troubleshooting skills. Empower your team with adaptive training and skill development solutions designed to enhance performance and consistency.

NEW CAREER SKILL

Master IT Troubleshooting
Skill Management

Learn to build high-performing IT teams by identifying troubleshooting talent, standardizing problem-solving methods, and creating reliable frameworks. This course equips IT managers with the tools to lead confidently and ensure consistent, exceptional team performance.

PROFESSIONAL DEVELOPMENT

Training Tailored for
IT Managers

Equip yourself with the skills to build and lead reliable IT teams through practical, real-world troubleshooting strategies. This program is designed specifically for IT managers to standardize processes, enhance team performance, and tackle challenges with confidence.

PROFESSIONAL DEVELOPMENT

AI-Driven Tools for Smarter Hiring and Training

Revolutionize your hiring process with AI-powered tools that screen and assess candidates for critical troubleshooting skills. Empower your team with adaptive training and skill development solutions designed to enhance performance and consistency.

PROFESSIONAL DEVELOPMENT

A Proven Approach to IT Troubleshooting

Master the art of logical problem-solving with a structured framework designed to tackle IT challenges efficiently and consistently. This proven methodology empowers IT managers to standardize troubleshooting processes and elevate team performance.
Easy as one, two, three

Pricing Plans

Subscription Plan

Monthly Payment

$29

16+ Hours of Video

Interactive Tests

8 Project Challenges

All Access Pass

One Time Payment

$198

Troubleshooting Management

Information Technology

Artificial Intelligence

MOST POPULAR QUESTIONS

Frequently Asked Questions

1. How does this course benefit IT managers specifically?

This course equips IT managers with the tools and methodologies needed to build a team of effective troubleshooters. You’ll learn how to screen for troubleshooting skills during hiring, standardize troubleshooting processes, and train your team to handle technical issues consistently and reliably.

2. Can this course help me improve my team's troubleshooting performance?

Yes! By understanding the fundamentals of logical deduction and problem isolation, you’ll be able to identify gaps in your team’s skills, design effective drills, and implement standardized troubleshooting practices to ensure consistent performance across your IT team.

3. Why does the course focus on basic IT issues rather than advanced technologies?

We intentionally use relatable scenarios—like monitor problems, printer errors, and basic networking issues—so you can focus on teaching and standardizing the troubleshooting process rather than getting lost in niche technologies. These foundational methods can then be applied to any technical environment, including advanced systems like cloud infrastructure or Docker containers.

4. Does this course provide tools for standardizing troubleshooting across my team?

Yes, the course emphasizes building consistent troubleshooting frameworks that can be documented and scaled across your team. These frameworks help reduce reliance on individual expertise and create a more cohesive and effective IT troubleshooting process.

What our students say...

I’ve never written a review before, but this course truly deserves one.
The quality of the content completely blew me away—it’s incredibly informative and well put together.

Yannick C.

Taking this course is the best decision I have ever made, as it applies both to my management position and field of study

Glenda K.

Perfect match for me. I am the Team Manager for an enterprise-level Customer Support Branch (CSB) for a government agency.

Paul S.

Download the Course Syllabus

Get the Syllabus and Start Building Your Dream Team

Stay Connected

  • info@deductivelab.com
Copyright © 2025
Created with