Noel Temena has been an Enterprise IT Analyst for over 20 years. During his research in technical support operations, he discovered common troubleshooting patterns. Based on these patterns, he developed a methodology that can be applied to all types of technical components. This methodology was then converted into a skill and a process model which became the foundation of deductive lab's software.
Our mission is to be the leading provider of intelligent technical tools used in problem identification in the IT industry.
Our vision is to be a B2B solutions provider across several industries (commercial, industrial, technical OEM). We aim to provide logical and intelligent tools to help field engineers, call center agents, IT analysts, and technicians identify problems (troubleshooting) with zero to minimum mental effort and with minimum product training.