Systematize Problem Identification

Contact

Three ways to engage — depending on where you are in the process.
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Book a consultation
A 45-minute call to discuss your team's problem identification challenges, review your current process, and see if DeductiveLab is the right fit.
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Book a tool demo
A 45-minute live walkthrough of the Deductive Engine and Intelligence Dashboard, using a real ticket scenario relevant to your environment.
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Direct contact
Noel
Founder, DeductiveLab

noel@deductivelab.com
San Francisco, CA
What to include in your first email
  • Your team size and structure (MSP / in-house IT)
  • Current approach to troubleshooting (if any formal process exists)
  • Your biggest problem identification pain point right now
  • Whether you're interested in consulting, training, certification, or all three
Free Ticket Log Analysis — DeductiveLab
Submit your team's problem ticket log (CSV or Excel, 7MB max file size) to noel@deductivelab.com. DeductiveLab analyzes the data and sends you a full diagnostic report at no cost and no obligation.

Your report includes:

Problem Identification Time (PIT) — broken down by ticket category and analyst tier. Isolates diagnostic time from fix time, revealing where your team's thinking slows down.

Skill Gap Analysis — identifies which problem categories lack systematic methodology. Shows where analysts are guessing instead of applying Deduction → Isolation.

Training Kit — customized training recommendations mapped to your team's specific technical weaknesses, not a generic program.

Hiring Kit — recommended roles and interview criteria based on the skill gaps in your data. Helps you hire for methodology, not just technical knowledge.

Troubleshooting Efficiency Rating — a scored metric across your team that reflects methodology consistency, escalation patterns, PIT-to-MTTR ratio, and KB utilization.

How to submit: Email your ticket log to noel@deductivelab.com with subject line: Free PID Report Request. Report is returned within 5 business days.

Want to see the report format first? Download the sample PDF — it shows exactly what you'll receive based on your team's data.
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